How to request one
Email support@decisagent.com with the Stripe receipt or order reference. You may include a coarse reason, but it is optional.
Do not send your Fit answers, Decision Design, readiness responses, ZIP, credentials, or other private business context. Those materials are not required to request a refund.
What happens next
Refund handling may be reviewed and processed manually through Stripe during the initial market-learning period. When a refund is recorded, future artifact retrieval may be revoked where practical. A content-free commerce receipt may remain for operations and accounting.
Fulfillment problems
If payment succeeded but the Pack was not delivered, contact support with the Stripe receipt. Decisagent will first attempt bounded recovery or re-fulfillment where safe; this does not reduce the 14-day request period.