Implementation Pack purchase or download
Use the original Stripe return link during the 30-day retention window. If it does not recover the purchase, email support with the Stripe receipt. Do not attach private Design content or the ZIP.
Local Assurance Case
For an import or validation problem, send only the bounded public error code and schema version when possible. Do not email your Assurance Case, private evidence, reviewer names, outcome values, or implementation references unless a specific support exchange makes that necessary and you are authorized to disclose them. Decisagent cannot recover a deleted browser-local case.
Refund
Read the 14-day refund-on-request policy, then send only the Stripe order reference.
Evidence correction
Report a correction or updated evidence. The correction channel is separate from commercial support and cannot be used to purchase an editorial conclusion.
Vendor or product inquiry
Send a vendor evidence inquiry. Inclusion, classification, maturity, relationship, and evidence posture remain governed by the independent research process.
Privacy and safety
Never send passwords, API keys, raw personal records, protected health data, regulated records, or unnecessary confidential material. Review how Decisagent handles product context.